FREQUENTLY ASKED QUESTIONS

What is Positive Mind Works?

Positive Mind Works is the online resource for common mental health concerns. We provide information on a range of topics, including self help tips, resources and a free support forum. We pride ourselves not on being the largest or even necessarily the cheapest (although we are highly competitive). We offer exceptional customer service and the best professional help you can find.

How do I know the person I am speaking to is qualified?

We guarantee all the therapists at Positive Mind Works are either Australian or New Zealand Fully Registered Psychologists, each with a minimum of 3 years experience. So you can be confident you are speaking to a trusted professional.

Is it confidential? Will my information be kept safe?

Yes, we take confidentiality very seriously as we understand how important it is for therapy to be safe and effective. The information you share will be kept confidential and in accordance with the Code of Ethics for Psychologists. The only limitation to confidentiality is if there were serious concerns for your safety or the safety of someone else. In these rare cases your psychologist will discuss their concerns with you first.

Will I be speaking to the same person each time?

Yes of course, it is just like face to face services. After your initial appointment we will match you with a psychologist who is a good fit given your preferences, goals and situation. You are welcome at any time to swap to a different practitioner if you feel it is not a good fit.

How long does a session last?

Individual sessions are 50 minutes and Couples Sessions are 60 minutes. Occasionally we may recommend a longer or shorter session depending on your needs.

When are appointments available?

Our clients come from the four corners of the globe, we offer flexible appointments at a range of times to suit your availability. This includes early morning, evening and weekends. If you do not see the time you would like available in the online booking system please contact us and we will try to accommodate.

Can I get a copy of everything said in each session?

Yes, of course, you can choose to record each webcam session and you will have easy access to the transcript from the instant messenger service.

How do I book a session?

You can book online here. If you would like a same day appointment or would prefer to speak to someone please use the contact page or free phone numbers AU 1800 327 477 or NZ 0800 327 477 and we are happy to book a session for you.

How do I connect with a psychologist using my webcam? And is it private?

We use Zoom to enable a secure webcam connection (HIPAA Compliant) between you and your psychologist. It is free to download and takes 2 minutes. We will send you a link to download zoom along with the appointment confirmation. Zoom is the worlds largest telemedicine video platform, it is used by doctors, psychiatrists and many other professionals.

How does Secure Instant Messenger work?

We use Zoom which offers a secure (HIPAA Compliant) messenger service between you and your psychologist. To get started book an appointment and let us know that you wish to have a typed conversation. We will send you a link to set up Zoom and begin your live typing conversation with a registered psychologist.

Are Online Services effective?

Yes, research has demonstrated that online services are as effective if not more so than face to face services, please ask us for the most up to date information and we would be happy to send you the most recent research on this exciting topic.

Are Online Services right for me?

Speaking to a psychologist online can feel a little strange at first but most people find that after the first session they feel entirely at ease with the online platform. For a few people Online Services may not be appropriate, for example if you have a serious psychiatric condition then your psychologist may suggest you speak to someone face to face and will assist you to contact someone locally.

How many sessions will I need?

This will depend on your unique situation and goals. Most people will use between 6 and 12 sessions. After the first session your psychologist should be able to give you an indication about how many sessions would be helpful.

How much does it cost?

Rates vary depending on the type of service, for details please click here. Frequently rebates are available and sometimes discounted rates are offered. Please contact us for further information.

Will my insurance provide a rebate?

Yes, most insurance companies will provide a rebate for this service. You will need to check with your provider to find out exactly what your cover entitles you to.

What if I need to cancel?

Please note we charge a 50% cancellation fee for no shows or cancellations within 24 hours of the booking. Please understand we are unable to offer this session to anybody else.

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