Privacy Policy:
Positive Mind Works (PMW) provides a range of health and wellbeing services to individuals and organisation’s employees. These include Online Psychology and Psychiatry Services, Employee Assistance Programmes (EAP). This privacy policy applies to all of Positive Mind Works (or a person acting on behalf of Positive Mind Works). It serves to clarify how we collect, use, store, disclose, update and destroy individual’s personal information in Australia and New Zealand.
Anyone who collects Personal Information on behalf of Positive Mind Works must also comply with this statement and the requirements of the relevant Privacy Act (AU/NZ).
Definitions
Personal Information means information about an identifiable individual.
Collection of Personal and Sensitive Information
As part of providing psychological and other related services, Positive Mind Works obtain from you, with your consent, personal information that is relevant to your current situation and which is of assistance in providing a professional service.
How we collect personal information
Personal information may be collected through the following means
- Over the phone from you
- When you complete a form on our website or online
- When you enquire about a service through our website
- When you send an email or enquiry to us
- When your organisation sends your information through to PMW
If you contact us by telephone, these calls may be recorded for training, quality, and business purposes. For EAP services, in accordance with our contractual obligations to your employer, we also collect your personal information to enable the provision of confidential and de-identified reporting (as requested) in relation to organisational trends relating to the health and wellbeing services we provide.
When do we collect personal information?
We collect personal information when you:
- fill in an online form
- subscribe to a service or newsletter, or
- correspond with us – Call or email
For example, when you sign up to receive a service or newsletter, we will collect your email address, or when you fill in the change of details form, you submit personal information such as name, address and contact details.
Disclosure to third parties
We will not release your information to any third party except where required to or permitted to by law, where you have authorised us to do so, or where disclosure is connected to the purposes for which the information was collected. Your information will be retained only for as long as necessary to fulfil the purposes for which it was collected.
You can browse our website without providing personal information
You can access and browse our site without disclosing your personal information, for example:
- we do not automatically record personal information
- we do not link information that is recorded automatically with personal information about specific individuals
We automatically record some non-personal information
We do not attempt to identify users or their browsing activities unless they choose to give us personal information. If you visit our website to read or download information, we automatically record some non-personal information in a log file, for example:
- we do not automatically record personal information
- we do not link information that is recorded automatically with personal information about specific individuals
We automatically record some non-personal information
We do not attempt to identify users or their browsing activities unless they choose to give us personal information. If you visit our website to read or download information, we automatically record some non-personal information in a log file, for example:
- the type of browser you use
- the type of operating system you use
- the screen resolution of your PC
- the date and time you access our site
- the pages you have accessed and the documents downloaded
- the internet address from which you accessed our site (i.e. IP address)
- the search terms you used to find content on our website, and
- the last site you visited before you accessed the Active+ website
Use of cookies
PMW website uses Google Analytics to help analyse how people use our site. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your computer’s internet address or IP address) is transmitted to and stored by Google outside of New Zealand. The tracking data is then used by Google to compile statistical reports on website activity for Active+ to evaluate site use. This allows us to discover what information is most and least used, determine technical design specifications, and help make our site more useful to visitors We will not use the web analytics tool to track or to collect any personally identifiable information of visitors to our sites, such as user IDs and passwords. Active+ will not link, or seek to link, an IP address with the identity of a computer user.
Disabling/enabling cookies
You have the ability to accept or decline cookies by modifying the settings on your browser. Disabling cookies will not affect your ability to use Active+ website.
Subscribing to a service or newsletter
If you subscribe to a service or newsletter through this website, we record your email address and/or mobile telephone number in a database. We use these to send you the service or newsletter by way of text or email. In both HTML updates (those that contain text and images) and text email updates (those that contain no images), we track clicks to find out which links in the email were clicked on and by whom. In HTML email updates we also track whether the email itself has been viewed and by whom. “HTML-sensing” is used to determine if your email supports HTML-based emails. This is employed only if you request our system to detect whether you can receive HTML emails. Subscribing to newsletters or alerts implies that you have given your consent to receive emails from us. You can instantly unsubscribe at any time by clicking “Unsubscribe” link in any of the email newsletters you have received from us.
Access, editing and deleting
You may ask to see your information at any time by contacting through our email address – info@positivemindworks.co
Address:
PO BOX 435,
Ocean Grove,
VIC, 3226
We are happy to provide you with access to any personal information that we hold about you. You may ask us for access or to correct, alter or delete your information at any time, by contacting us at info@positivemindworks.co
How you can contact us to correct your information
If you believe the personal information, Positive Mind Works hold on file is incorrect, you can request us to change it by:
All correction requests should be emailed to our team – info@positivemindworks.co
We will respond and check our information. If the information we’re holding is factually incorrect we will:
- Update the information on your file.
- Send the corrected information to any third party who may have received the incorrect information.
- Let you know we’ve made the change.
Sometimes we may not be able to make the change you’ve requested. This is typical because it relates to opinion-based information (i.e., clinical opinion). In this instance we will:
- Provide you with a written explanation of why we can’t make the change and provide you with information on how to complain.
- You can choose to provide a written statement of correction which we will attach to your file. This will record your request for correction, but that we haven’t made the change.
Privacy concerns or complaints
- Positive Mind Works is happy to discuss with you any concerns or complaints regarding the management of personal information
- if you would like to discuss any issues about our Privacy Statement.
- We have a complaints process including external dispute resolution.
Let us know of your concerns or complaint by:
- Phoning us on 1800 327 477 or 0800 327 477
- By emailing – info@positivemindworks.co
- Providing anonymous feedback survey sent to you after your sessions
For more on our complaint policy please contact us
Updates to Positive Mind Works Privacy Statement
Positive Mind Works may amend or update this Privacy Statement from time to time with or without notice to you.
